Shipping Policy – Cotiflat LLC

At Cotiflat LLC, we are committed to delivering your orders promptly and securely. Our shipping policy outlines the methods, estimated delivery times, and terms to ensure transparency and an exceptional shopping experience.

1. Shipping Methods

We partner with reliable shipping carriers to ensure your order arrives safely and on time. Available shipping options include:

  • Standard Shipping: Affordable delivery with tracking options.
  • Express Shipping: Faster delivery for urgent orders (subject to availability).

The carrier and method will be selected based on your location and the order’s weight or size.

2. Shipping Coverage

We currently ship to the following regions:

  • United States (including all states and territories).
  • International shipping: Available for select countries. Please contact us at contact@cotiflat.com to confirm if we deliver to your area.

3. Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking details once your order has been shipped.

4. Estimated Delivery Times

Delivery times may vary depending on your location and shipping method selected:

  • Domestic (U.S.):
    • Standard Shipping: 3–7 business days.
    • Express Shipping: 1–3 business days.
  • International:
    • Estimated delivery: 7–21 business days (customs clearance may cause delays).

5. Shipping Costs

Shipping charges are calculated at checkout based on the order’s weight, size, and destination.

  • Free shipping may be available for orders above a certain value (check our promotions for eligibility).

6. Tracking Your Order

All orders include tracking details. After shipping, you will receive an email containing a tracking number and a link to monitor your package’s status.

7. Undelivered or Delayed Orders

If your order has not arrived within the estimated timeframe:

  • Check your tracking number: Verify the status and location of your package.
  • Contact us: If the package appears lost or delayed beyond the carrier’s estimated time, email us at contact@cotiflat.com for assistance.

8. Customs and Import Duties

For international orders:

  • Customs duties, taxes, and additional fees may apply based on your country’s regulations.
  • Customers are responsible for any such charges.

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of receiving your package.
  • Email contact@cotiflat.com with your order number, photos of the damaged items, and a description of the issue.

We will resolve the matter by offering a replacement, refund, or other solutions as appropriate.

10. Frequently Asked Questions

Q: Do you offer same-day shipping?
A: At the moment, same-day shipping is not available. However, we provide express shipping options for faster delivery.

Q: How can I update my shipping address after placing an order?
A: Contact us immediately at contact@cotiflat.com with your order number and the updated address. Changes can only be made before the order is processed.

Q: What happens if my package is returned to sender?
A: If your package is returned to us due to an incorrect address or other delivery issues, we will contact you to arrange redelivery. Additional shipping fees may apply.

At Cotiflat LLC, we aim to make every delivery smooth and worry-free. Thank you for trusting us with your order!