Return & Refund Policy – Cotiflat LLC

At Cotiflat LLC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our return and refund policy ensures a straightforward and hassle-free process.

1. Return Eligibility

To qualify for a return:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for the following:

  • Customized or personalized items.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Products damaged due to improper use or mishandling.

3. Return Process

  1. Contact Us:
    Email us at contact@cotiflat.com with your order number, a brief explanation of the issue, and any supporting photos if applicable.
  2. Approval:
    Once your return request is approved, you will receive a return authorization number and instructions for shipping the item back.
  3. Ship the Item:
    • Package the item securely and include all original packaging materials.
    • Clearly label the package with the return authorization number.
    • Use a reliable shipping service with tracking, as we are not responsible for items lost in transit.

4. Refund Policy

Refunds are processed after the returned item is received and inspected.

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

5. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you need to exchange an item:

  • Contact us at contact@cotiflat.com within 7 days of receiving the order.
  • Follow the same return process outlined above.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damage or incorrect item for verification.

We will resolve the issue by offering a replacement, refund, or other appropriate solutions.

7. Cancelations

If you need to cancel your order:

  • Contact us at contact@cotiflat.com as soon as possible.
  • Orders can only be canceled before they are processed and shipped.

8. Frequently Asked Questions

Q: How do I know if my return has been approved?
A: Once your return is received and inspected, we will send you an email confirming the approval or rejection of your refund or exchange.

Q: Can I return a gift I received?
A: Yes. Contact us with the gift order details, and we will assist you with the return process.

Q: What should I do if my refund hasn’t been received?
A: If your refund has not appeared after 10 business days, please contact your bank or credit card provider. If the issue persists, email us at contact@cotiflat.com for assistance.

At Cotiflat LLC, we are dedicated to providing quality products and excellent customer service. If you have any concerns, please don’t hesitate to contact us. Thank you for choosing Cotiflat LLC!