Return Policy – Cotiflat LLC

At Cotiflat LLC, your satisfaction is our top priority. We are committed to ensuring that every product you purchase meets the highest standards of quality and craftsmanship. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is returned within 30 days of the delivery date.
  • The product is in its original condition, unused, and with all tags, packaging, and accessories included.
  • A valid proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged products due to improper handling.
  • Custom or personalized items.
  • Clearance or final sale items (if specified).

3. Return Process

To initiate a return, follow these simple steps:

  1. Contact Us: Email our customer service team at contact@cotiflat.com with your order number, details of the item you wish to return, and the reason for the return.
  2. Receive Approval: Once your return is approved, you will receive a return authorization number and detailed instructions.
  3. Ship the Item: Pack the item securely in its original packaging and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.

4. Refunds

Upon receiving and inspecting the returned item, we will:

  • Process your refund to the original payment method within 7-10 business days.
  • Notify you via email once the refund has been issued.

Note: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., defective or incorrect items).

5. Exchanges

If you would like to exchange a product, please initiate a return for the original item and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at contact@cotiflat.com with photos of the damage and your order details.
  • We will arrange for a replacement or refund at no additional cost.

7. Contact Us

If you have any questions or need further assistance, our customer service team is ready to help.

We strive to make every experience with Cotiflat LLC as smooth and enjoyable as possible. Thank you for choosing us!